Support Policy

Providing support for WiseLoop software

Before buying from you should know that:

  • support is provided only if requested from WiseLoop profile page: - this is the only way we can check that you own a valid license;
  • if you need to know more about the product you want to buy, you can use also our contact form;
  • support is limited to software products bought from WiseLoop only, therefore we will not respond to requests regarding third party products;
  • support includes providing updates to ensure compatibility with new software versions;
  • we do offer support regarding the integration of our products into your projects, but we will not do your work and we will not teach you programming;
  • support do not include customization, installation services;
  • support can be denied if the products are not used for what they were designed for;
  • support can be denied if the products requirements/prerequisites are not fulfilled or the products are not used according to the specifications;
  • support is denied for non-english speakers;
  • we cannot offer support over remote desktop connection or live messaging applications (such as TeamViewer, Skype etc.);
  • support includes fixing bugs and reported issues;
  • we reserve the right to deny support for rude, abusive, mean, offensive or hysterical requests;
  • we will answer to each and every request, but we cannot guarantee a certain response time; it might take less or longer depending on our working load;
  • we reserve the right to ignore, ban or report to Envato any kind of feedback that is rude, abusive, mean, offensive or hysterical;
  • we cannot give refunds or discounts; please contact Envato directly for this;

Please bear in mind that our intention is to offer good quality software products, therefore we appreciate both positive and negative feedback as long as it is constructive.

Thank you!

Software Products